Returns for Exchange or Refund

 

We hope you will be delighted with your purchase. If however you wish to return any garments for refund or exchange please comply with the following procedure:

 

You can, at any time, within 7 days of receiving your order, return all or part of your order to us for a full refund if the garment/product is faulty. The garment/product must be returned unworn and in 'as new' condition with tags attached. In the interests of hygiene, swimwear can only be returned if the hygiene sticker has not been removed. Unfortunately no refund is given for change of mind or wrong size.

 

Firstly please notify us of the return via email shop@inanniespocket.com.au or phone 02 66 856 513 (from outside Australia +61 2 66 856 513). Please carefully parcel up your return complete with the email confirmation and/or receipt that was included with your original order. This is important, if you do not enclose the returns slip we will not be able to process a refund or exchange as we will not be able to identify you.

 

Please post your returns to:

 

In Annie's Pocket

5/7 Lawson Street

Pier Arcade

Byron Bay

NSW 2481

Australia

 

Within Australia please obtain a 'proof of posting registered mail' receipt. You should keep your 'proof of posting' receipt in a safe place as we will not be responsible for returned items that are lost in the post unless you have this.

 

We regret that we are unable to offer free returns from outside Australia. A free return is only offered within Australia when a garment is faulty. Any returns for exchanges will be at the expense of the customer. An exchange must be done within 7 days of receiving the garment/product. You will not be charged if we re-despatch an exchange. An exchange may only happen once. No credits will be given.

 

 

Reduces or Sale Items

These items are not refundable or exchangeable for other items nor will a credit be given.